Shipping policy
Last updated: November 9, 2025
WHERE WE SHIP
• United States only (all 50 states and Washington, D.C.).
• We do not currently ship internationally.
PROCESSING TIME
• Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).
• You’ll receive an order confirmation email when you purchase and a separate email with tracking once your order ships.
DELIVERY ESTIMATES & RATES (U.S.)
• Standard: 5–10 business days — $6.95
• Free Standard: orders $75+ (after discounts, before tax)
• Expedited (when available): 2–5 business days — rate shown at checkout
Notes: Delivery windows are estimates from the date of shipment and may vary due to carrier delays, peak seasons, weather, or events outside our control.
CARRIERS & SPLIT SHIPMENTS
• We ship with USPS, UPS, FedEx, DHL and trusted partners.
• Your order may ship from more than one warehouse. Items can arrive in separate packages with individual tracking numbers.
TRACKING YOUR ORDER
• A tracking link is emailed when your order ships. You can also view tracking from your account (if created at checkout).
ORDER CHANGES & CANCELLATIONS
• We begin processing quickly. To request a change/cancellation or address correction, email info@kyntrio.com within 1 hour of placing the order. After a label is created, changes aren’t guaranteed.
ADDRESS ISSUES & DELIVERY ATTEMPTS
• Please enter a complete, accurate address (including apartment/suite). If a package is returned due to an incorrect or incomplete address, we can reship to a corrected address; reship fees may apply.
• Some high-value items may require a street address (no P.O. boxes).
LOST, DELAYED, OR DAMAGED SHIPMENTS
• Damaged: Contact us within 7 days of delivery with photos of the packaging and item; we’ll arrange a replacement or refund.
• Lost: If there are no tracking updates for 10+ business days or a carrier confirms loss, we’ll replace or refund.
• Marked “Delivered” but not received: First check with household members, neighbors, and your local carrier, and allow 48 hours. Then contact us at info@kyntrio.com. Theft after delivery is outside our control, but we’ll assist case-by-case.
PREORDERS & BACKORDERS
• If an item is marked preorder/backorder, the estimated ship date appears on the product page and/or in your order confirmation. We may ship available items first at our discretion.
HOLIDAY & FORCE-MAJEURE DELAYS
• During peak seasons and unforeseen events (severe weather, carrier disruptions), processing and transit times may be longer.
QUESTIONS
• Email info@kyntrio.com with your order number in the subject line.